‘Free Spins’ refers to spins on regular slot games. Unless otherwise specified, the following terms apply to all promotional offers and promotional mechanics (examples include but not limited to: Mega Reel, Loot Chest, Bonus Wheels, Mega Wheels) Should you win 500 free spins, you will receive 50 free spins automatically. To claim your remaining free spins, you must email us Maximum bonus win of £8 per 10 free spins credited. Bonus winnings from free spins on slot games are not guaranteed because all spins are played and credited in line with the RTP for the game. You will receive between £0 – £8 per 10 free spins claimed. The Welcome offer: for more information regarding Dove Bingo welcome offer, please click here You will not receive a promotion while you have a pending withdrawal (see description under the Banking Policy below) and it will not be made available once your withdrawal has been processed. If claiming a no deposit (card registration) free spins offer: you will receive the advertised free spins only after registration once a valid debit card has been added. To receive the free spins, you must use the ‘Add a Card’ pop-up upon completing registration. Free Spins on slots can only be played on specific games – chosen by the company. The games on which free spins can be claimed will be included within the specific marketing material for the offer. Amazon vouchers won from promotional offers will be emailed to the address registered on your account within 7 days. We are not liable for the non-receipt of the vouchers. You are responsible for ensuring the email address on your account is correct. Vouchers will not be resent for any reason. You will not automatically receive promotional offers (for example bonuses or free spins) when depositing via the ‘Quick deposit’ and ‘In-Game’ deposit option. If you wish to claim the promotional offer you were eligible for please contact our customer support team. If you chose to close the ‘claim’ promotion pop-up, this is your choice and the promotion will not be made available or be re-credited to your account. All bonus balance and pending promotional offers are removed from your account if your last login is greater than 7 days ago. Wins resulting from Free Spins are credited to your account as ‘Bonus’ cash. Bonus winnings from Free Spins are subject to a maximum amount of £8 per 10 free spins, regardless of the accumulative winnings amount displayed. Due to maximum win amounts, you may not receive all the spins which are displayed as remaining to play. The following applies to all Bonus funds obtained on the site, unless otherwise stated in the specific terms and conditions for a promotion. You agree by accepting these terms and conditions to wager 65x the amount of bonus won + any remaining wagering requirement prior to cashing out. If you decide to cash-out (withdraw) before fulfilling the wagering requirement, you will forfeit all remaining bonus funds, and outstanding promotions. For example, if you win £10 bonus from free spins and your current wagering requirement is £100, this will result in a wagering requirement of £10 X 65 + £100 = £750. If there is no existing bonus in your balance or wagering requirement, the wagering requirement is calculated as £10 x 65 = £650. Only bonus wagers contribute towards fulfilling the wagering requirement. Real Money wagers do not contribute. You can withdraw your Real (deposited) money balance (subject to the Banking Policy below) but Bonus funds can never be withdrawn. The maximum amount (for accounts that have made a deposit) which can be converted to your Real Money (withdrawable) balance as a result of fulfilling the bonus wagering requirement is equal to lifetime deposits (up to £250). For example, if you have accumulated bonus funds of £400 once the wagering requirement has been fulfilled and your lifetime deposits are £50, then £50 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently. As another example, if you have accumulated bonus funds of £400 once the wagering requirement has been fulfilled and your lifetime deposits are £250 or more (for example lifetime deposits are equal to £500), then £250 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently. The maximum bonus conversion for accounts that have not made a deposit is £50. E.g. if you have accumulated bonus funds of £400 once the wagering requirement has been fulfilled, £50 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently. Winnings generated from your bonus balance will be accumulated to the bonus balance bankroll. Once the wagering requirements (65x) have been met, the remaining bonus (equal to lifetime deposits up to maximum £250) will be transferred to your Real Money (withdrawable) bankroll. Winnings are credited to the balance from where the wager was taken. If in a single transaction you wager 50% with real money and 50% with bonus funds, any winnings will be credited to match the proportion of the original wager. E.g. A £3 total wager (£1.50 Real Money and £1.50 Bonus balance) results in a £10 win, this means £5 will be credited to each balance. Real Money will always be used to wager before bonus funds. You will only use your bonus balance when you do not have enough Real Money to place the wager. The following games do not contribute towards fulfilling the wagering requirement: Blackjack (all variants), Roulette (all variants), any other casino style games or progressive jackpot slots. Bonus money wagering is not available on progressive jackpot slots, bingo, table games and live casino games. You can track your remaining wagering requirement on the withdrawal page of the website. The company reserves the right to amend the wagering requirements on bonus funds at its sole discretion. Any changes in this regard will not impact any existing wagering requirements, bonus or offers which have been offered to you, or have been already claimed. If you wish to permanently opt out of receiving bonuses, you can do this by contacting the customer support team. All promotional codes are only valid on the day the communication is sent out (up to 23:59 on that day), unless otherwise stated in the communication. This does not apply to the welcome offer, where a code is not required and there is no expiry of the offer. On site inbox offers and promotions are only valid for the account they are sent to, as verified by the username and our internal send records. If the same device is used to access accounts belonging to different people, the username in the message indicates which person the offer is intended for and will not be available to claim for the other accounts. In the unlikely event of a promotional offer malfunctioning, we will explore and offer a remedy to the issue. We must see a copy of the communication of the offer, with the date/time of when it was received clearly visible. We cannot be held responsible for any promotional content sent out by unassociated 3rd parties, as verified by our internal send records. The sender name/email address does not guarantee the promotional content was in fact sent directly by us; if in doubt please get in touch with our support team who will be more than happy to verify whether the promotion is genuine. We are also unable to carry out SMS and/or email opt-outs for promotional content which has not been sent by us or by our approved affiliates, even if it arrives from the same send name/email address. We reserve the right to disable the crediting of all bonuses and promotional offers to your account. However, any existing bonus/free spins on your account will remain valid. We may do this if we feel you are claiming bonus offers excessively/for responsible gambling reasons. CashDrop is only available to play for accounts which deposited on the previous day. CashDrop is a game of chance, winning a prize is not guaranteed. To claim your game of CashDrop, you must log in and claim it via the ‘My Account’ page. The game of CashDrop is available to play if you have made any deposits on the previous day and is only available to claim from 00:00 until 23:59 on the following day. Any prizes won from the CashDrop game will be added to your account in REAL funds – with no wagering requirements attached. If your account is closed, self-excluded or on a ‘take a break’, you will not be entitled to play CashDrop. Any historical games of CashDrop which were unclaimed (for whatever reason) cannot be re-awarded retrospectively. All promotional prizes must be claimed within 7 days of the winning notification being sent to you. Your account must be active when claiming prizes in order for the winnings/prizes to be valid. The minimum deposit requirement for all promotional offers is £10 unless otherwise stated in the promotional communication.